This policy describes information handled when you use the NY-GoodHome website, call us or use the website chat. Please provide only the details needed to discuss your project.
Project and Contact Information
If you send a question or request a call through the chat, the information you enter can include your message and the contact details you choose to provide. During a project discussion, you may also share the service needed, project location, photographs or other relevant details. Do not send passwords, payment-card details or sensitive information that is unnecessary for your inquiry.
Website Chat
The website uses Drop Lead Hub (DLH), loaded from leads.mcp-server.biz, for questions and callback requests. Information submitted through the widget is sent to that service so the inquiry can be received and handled. You can also call (223) 226-1828 instead of using the chat.
Technical Information and Browser Storage
The chat uses visitor and session identifiers stored in your browser. These support the widget’s operation and help avoid duplicate submissions. The widget can send usage events, including a visit or an opening of the chat, even if you do not submit a service inquiry.
Chat requests and usage events can include the page address and title, referring page, campaign parameters in the URL, device type and browser language. Website hosting and security services may also receive technical information such as an IP address, requested URL, browser information and request time when delivering and protecting the site.
How Information Is Used
Project and contact details are used to understand and respond to an inquiry and communicate about the requested service. Technical information supports operation, troubleshooting, security and measurement of the website and chat. The website operator and the services used to host the site and deliver the chat process information for these purposes.
External Websites
Links to other websites take you to services controlled by their own operators. Their privacy practices apply when you visit them; this policy does not describe their handling of information.
Your Choices and Questions
You choose what to include in a message and whether to use the chat or phone. Your browser controls allow you to clear locally stored website data; doing so can reset the chat’s visitor and session identifiers. For questions about information associated with an inquiry, including retention or a request to correct or remove it, call (223) 226-1828.
Policy Updates
This policy may change when website features or the way inquiries are handled changes. Last updated: October 7, 2026.